We aim to provide a smooth and efficient shopping experience. Below are our shipping and delivery details to ensure you know what to expect when placing an order with us.
Order Processing
- ✔️ Orders placed before 12 PM (NZT) are processed the same day.
- ✔️ Orders placed after 12 PM will be processed the next business day.
- ✔️ Please allow 1-2 business days for processing, especially during peak periods or promotions.
Delivery Fees
- ✔️ Free shipping on all orders over $150 NZD.
- ✔️ $7 shipping fee for orders under $150 NZD (Urban deliveries).
- ✔️ $9 shipping fee for orders under $150 NZD (Rural deliveries).
Delivery Timeframes
Please note: No shipping time is guaranteed due to the possibility of courier delays which is beyond our control. Please use the below information as a guide as to when to expect your order to arrive without any delays.
- ✔️ Standard delivery: 3-5 business days from dispatch.
- ✔️ Rural deliveries: May take an additional 2 business days.
- ✔️ Orders placed on weekends or public holidays will be dispatched within 24 hours of the next business day.
We always aim to ship all items together, but if an item goes out of stock during processing, we will notify you as soon as possible.
*We only ship within New Zealand*
Tracking & Enquiries
For order updates or any shipping-related questions, please contact us at:
📧 Email: info@ferdinandohair.co.nz
We appreciate your support and will do our best to ensure your order reaches you as quickly as possible!